Returns & Exchanges
At The Best Wine Store, we strive for excellence in every bottle, but we understand that issues can occasionally arise with vintage quality or shipping damage. Due to the perishable nature of wine, we offer returns or replacements on bottles that are corked, spoiled, or damaged during transit within 30 days of purchase.
Inspect Your Order
Carefully examine your wine bottles upon delivery for any signs of leakage, cracked glass, or compromised seals.
Contact Our Sommelier Team
Email our support team with your order number and a photo of the damaged or defective product to initiate a claim.
Secure the Product
If the wine is spoiled or corked, please re-insert the cork and keep the remaining liquid in the bottle for potential return pickup.
Receive Refund or Replacement
Once your claim is verified, we will either issue a full refund to your original payment method or ship a replacement bottle at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing