Frequently Asked Questions
Everything you need to know about your premium wine shopping experience.
Do I need to be 21 to order from your store?
Yes, someone 21 years of age or older must be present to sign for the delivery. We strictly adhere to all legal age requirements for the sale of alcohol.
How do you ensure the wine isn't damaged during shipping?
We use specialized, insulated packaging and reinforced dividers designed specifically for glass bottles to prevent breakage and maintain temperature stability during transit.
What states do you ship to?
Due to varying state laws, we currently ship to a select list of states. Please check our Shipping Policy page for the most up-to-date list of eligible delivery locations.
What happens if my wine arrives 'corked' or spoiled?
Quality is our priority. If you receive a bottle that is corked or otherwise defective, please contact our support team within 14 days of receipt for a replacement or store credit.
Can I track my order in real-time?
Absolutely. Once your order is processed, you will receive a tracking number via email so you can monitor your wine's journey from our cellar to your doorstep.
Do you offer climate-controlled shipping during summer months?
Yes, during extreme heat, we offer ice packs and expedited shipping options to ensure your wine does not suffer from heat exhaustion during delivery.